Privacy Policy

1. What Personal Information do we Collect?

Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our Services if that information is necessary to provide you with them or if we are legally required to collect it. We may collect Personal Information about you directly from you and from third parties, as well as automatically through your use of our Services.

Information that we collect:

Booking and check-in: When you book a stay with us through the Services or become a Wandr member through the Services to book an accommodation at a Wandr unit (“Accommodation”), we will ask you for certain Personal Information including your name, phone number, email address, home postal address, date of birth, and booking information. We will also ask for your email address and set password when you register as a Wandr service partner via our Apps. You may be asked to provide a picture and photo ID for identity verification purposes at booking or at check-in.

Third-Party Services: We may make available to you at your discretion the services of third-party service providers, such as luggage storage, parking reservations, or meal/grocery delivery, and rental bikes/cars. When you access these providers via the Services you may be asked to provide certain Personal Information, such as your name, phone number, address of the submitted property, driver's licence number, and/or licence plate number, which will be used by these service providers in the provision of their services.

Payment Information: If you make a purchase through the Services, your payment-related information, such as credit/debit card number, UPI, or billing information, is collected by our third-party payment processor on our behalf.

Personalization of your Wandr Profile: We may collect any Personal Information you provide to us as part of the administration and personalization of your Wandr account (“Wandr Account”) profile (e.g., gender, postal code, and individual preferences or demographic information). You may voluntarily provide us with information about yourself so that we can personalize your stays with us (e.g., the temperature you prefer, whether or not you need additional services) and serve you better.

Communications: If you contact us directly (e.g., via Email, SMS, Whatsapp, Phone call, In-app messaging, and or any Social Media Accounts), we will collect your name, contact details, the content, date and time of your message and any attachments thereto, and other information you may directly provide to us. You may choose to submit your email address and phone number on our Site to receive our updates. You may also provide us with your reviews of our Services or complete surveys regarding our Services.

Recruitment: If you apply for a job via the “Join Us” page on the Site, we will collect your name, contact details, email, phone number, and information in your resume or curriculum vitae. We will also ask you to provide a link to your full LinkedIn profile.

Customer service: If you reach out to us with inquiries or requests, we will keep a record of how your inquiry or request was handled. If you contact us via phone, we may record your call for quality assurance, training, and compliance purposes.

Online usage data: We may automatically collect the following information about your use of our Services through cookies, web beacons, and similar technologies: your domain name; your browser type; operating system type, name, and version; page views; links you click; your IP address; location information; the length of time you visit or use our Services; referring URL; access date and time; mobile device ID; language information; device name and model; and other information about your activities within the Services and communications that we send you. Please see the section “Cookies and Other Tracking Mechanisms” below for more information. Where required under applicable law, we will only perform such data collection with your consent.

Property usage data: We automatically collect your Wandr stay history (e.g., to identify a return guest). We may also automatically collect information regarding the use of an Accommodation (e.g., when did you get into the property). We also have access to security cameras in common areas of the property (e.g., in lobbies or monitoring public entrances) to ensure adequate security cover is provided. Where required under applicable law, we will only collect property usage data with your consent.

Wi-Fi usage data: Wandr manages the Wi-Fi network. If you connect to a Wandr-managed guest Wi-Fi network offered on our premises, we temporarily log certain information about your connection necessary to provide and secure our Wi-Fi networks, such as the IP address and MAC address of the device used to connect to our network, as well as the IP address of the destination to which the device is connecting. We do not access the content of your electronic communications when using our Wi-Fi network.

Third-party accounts integration: We may obtain Personal Information about you from third-party authentication and social networking services (“SNS”), such as Facebook, Google, and LinkedIn, to link your Wandr Account with third-party accounts (“Third Party Account”) by either: (i) providing your Third Party Account login information to Wandr through the Service; or (ii) allowing Wandr to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. We may receive from such third parties the following types of Personal Information:

Facebook: ID, cover photo, email, first name, last name, age range, link, gender, location, picture, timezone, date of last update, user verification.

Google: Google ID, name, profile URL, email address.

LinkedIn: basic profile, email address. We may also receive any other information you authorize Wandr to access by authorizing the SNS to provide such information.

Third-party OTA Partners and Travel services: We may receive your booking information via our partners (e.g., MMT, Booking.com, Expedia or similar), such as your name, email address, phone number, information available in your user account with a third party travel service and your Wandr stay information (e.g., information on the Wandr unit you are staying in).

2. We use your Personal Information for the following purposes

To operate, provide, and maintain our Services, to communicate with you about our Services, to respond to your inquiries, to fulfill our booking with you, to complete your transactions, and for other customer service purposes. If you take long-term

bookings which is more than 20 days, a thorough Background verification process (BGV) will be done.

To link your Wandr Account with Third Party Accounts to add information from Third Party Accounts to your Wandr Account and Wandr Account profile page. Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, you understand that by granting us access to the Third Party Accounts, we will access, make available, and store (if applicable and as permitted by the SNS and authorized by you) the information in your Third Party Accounts so that it is available on and through your Wandr Account on the Site and Service.

To tailor the content and information that we may send or display to you, and to otherwise personalize your experiences while using our Services, including personalizing your Wandr Account profile and identifying you as a return guest to provide products or services to you according to your preferences We may also tailor our Services and communications on the basis of your Site browsing history. Where required under applicable law, we will only use your Personal Information for such purposes with your consent.

To contact you with newsletters, marketing or promotional materials and other information that may be of interest to you relating to Wandr or its partners, via email, SMS, and phone calls. Where required under applicable law, we will only send you marketing communications with your consent. We also may use the information that we learn about you to assist us in advertising our Services on third-party websites.

3. To solicit a review from you

To better understand how users access and use our Services, both on an aggregated and individualized basis, in order to improve the quality and value of our Services, provide you with a better experience, and develop new Services, and for other research and analytical purposes.

To find and prevent fraud and respond to trust and safety issues that may arise.

For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

For other purposes for which we provide specific notice at the time the information is collected.

During the ongoing COVID-19 pandemic, we may use the Personal Information described in the section labeled “COVID-19”, above, to help maintain a safe environment for our guests, team members and partners who may be required to access our Accommodations to provide services. Personal Information you share with us related to COVID-19 may be used by Wandr to determine whether to permit our team members or partners to service the Accommodation during your stay as a guest and will not be used or shared for any purposes unrelated to COVID-19.

4. Cookies and Other Tracking Mechanisms

We use cookies, web beacons, and log files to collect information about your use of our Website and Apps, as described above.

Cookies: We use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We use cookies for two purposes. First, we utilize persistent cookies to save your login information for future logins to the Services. Second, we utilize session ID cookies to enable certain features of the Services, to better understand how you interact with the Services and to monitor aggregate usage by Wandr Users and web traffic routing on the Services. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and Service and then close your browser. We use the following cookies:

Google: We use Google Analytics cookies and Google Tag Manager to analyze our Services. You can learn about Google’s practices by going to  https://policies.google.com/privacy/google-partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on available at  https://tools.google.com/dlpage/gaoptout.

We also use Google cookies to serve ads based on a Wandr User’s prior visits to Wandr. You can learn more about these cookies here and disable these cookies via Google’s Ads Settings or Ad Settings for mobile apps.

Hotjar or Similar: We use Hotjar or Similar in order to better understand our users’ needs and to optimize this service and experience. Hotjar or Similar or Similar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar or Similar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar or Similar stores this information on our behalf in a pseudonymized user profile. Hotjar or Similar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar or Similar’ section of Hotjar or Similar’s support site.

Segment.io / Similar cookies: We use Segment.io or Similar cookies to analyze our Services, support your use of the Services and track your activity on our Website and Apps. More on Segment.io can be found at https://segment.com/docs/legal/privacy/.

You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionality of the Service.

Web beacons: Our Site may contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

Log data: When you visit the Site, whether as a Member or a non-registered user just browsing (any of these, a “Wandr User”), our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type or the webpage you were visiting before you came to our Site, pages of our Site that you visit, the time spent on those pages, information you search for on our Site, access times and dates, and other statistics. We use this information to monitor and analyze use of the Site and the Service and for the Site’s technical administration, to increase our Site functionality and user-friendliness, and to better tailor our Site to our visitors’ needs.

Error reporting: We may use bug tracking JavaScript notifier or other technology to analyze the functioning of our Services.

Links to Other Websites: Our Site contains links to other websites. If you choose to visit an advertiser by clicking on a banner ad or other type of advertisement, or click on another third party link, you will be directed to that third party's website. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other websites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit. Some portions of the Wandr Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to Google’s terms of use, which incorporates Google’s Privacy Policy.

Data Security: Wandr is very concerned with safeguarding your Personal Information. When you enter particularly sensitive information (such as a credit card number) on our registration or reservation forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site and Services, you can contact us. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on the Site in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

Phishing: Identity theft and the practice currently known as “phishing” are of great concern to Wandr. Safeguarding Personal Information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, OTPs or your Wandr Account ID, login password,

Marketing opt-out: If you decide at any time that you no longer wish to receive marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. Please note that even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.

Changing or deleting information: All Members may review, update, correct or delete the Personal Information in their registration profile by contacting us at support@wandrliving.com or editing the relevant part of their profile. If you would like us to cancel your Wandr Account, please contact us and we will attempt to accommodate your request if we do not have any legal obligation or a legitimate business reason to retain the information contained in your Wandr Account. Please note that, if you cancel your Wandr Account, any reviews you have posted via the Site will remain publicly viewable via the Site. Please see below for privacy contact information.

Opt out from cookies: Most Internet browsers automatically accept cookies, but you may be able to change the settings of your browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you set your browser to reject cookies, parts of our website may not work for you.

Change in Policy: we're always developing and improving standards of services we provide to you, this Policy may change over time. We will post the new Policy online and we will change the “Last Updated” date. We encourage you to periodically review this page for the latest information on our privacy practices. If any modifications materially change your rights, we will provide notice on the Site or we will notify you by registered email.